IT Support Team Leader

IT Support Team Leader (UK & Ireland)

Liverpool (One day remote)

£40K-45K

An IT Support Team Leader is required for our logistics client, to manage and support IT services across the UK & Ireland. This is a hands-on leadership role, combining people management with second-line technical support in a fast-paced business environment. You'll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations.

Responsibilities-

• Lead the UK & Ireland IT support team and daily operations
• Provide second-line desktop, server and Microsoft 365 support
• Manage incidents and service requests via the Global Helpdesk
• Ensure high service levels and customer satisfaction
• Support Windows 11, Windows Server, AD, and Teams telephony
• Travel regularly to UK & Ireland offices (occasional Europe)

Expereince required-

Essential:

• Significant experience in a business IT support environment
• Strong knowledge of:
• Windows 11
• Windows Server 2019 / 2022
• Active Directory administration
• Excellent customer service and troubleshooting skills
• Experience working with IT ticketing systems (ITIL-based)
• Strong time management and attention to detail
• Ability to work independently and as part of a team

Desirable:

• VMware and/or Hyper-V virtualisation experience
• SCCM-based PC deployment
• IT security awareness (AV, phishing, spam protection)