IT Support Engineer

IT Support EngineerLocation: Liverpool / Hybrid work PatternSalary: £25k / £26k + Benefits We're working with a Liverpool based client who are looking for an IT Support Engineer with 1st line capability to deliver high-quality onsite and remote support. This is a hands-on role suited to someone who enjoys working autonomously and solving problems end-to-end.IT Support Engineer Role You'll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:

• Delivering onsite support as part of a managed service offering
• Providing remote support via RDP/RDS and monitoring tools
• Diagnosing and resolving hardware, software and network issues
• Taking ownership of support tickets through to resolution
• Installing and configuring systems, devices and applications
• Maintaining accurate documentation and updating stakeholders on progress

About You You'll have experience in a client-facing 1st line role, with strong troubleshooting skills and confidence working independently on customer sites. IT Support Engineer experience required:

• Active Directory, Group Policy, DNS and DHCP
• Microsoft 365 administration (including user provisioning)
• Windows 11 and Windows Server environments
• Network infrastructure (switches, routers, firewalls)
• Printer and peripheral setup
• Backup and endpoint protection solutions
• General network and system monitoring

Exposure to AWS or cloud environments would be beneficial.Additional Requirements

• Full UK driving licence and access to a vehicle
• Willingness to travel to customer sites

If you'd like to discuss the IT Support Engineer role in more detail, then please contact Vicky Heard on or email