Transport Administrator

Salary: £27,262.95

Location: Macclesfield

Employment Type: Permanent, Full time 

Who We Are

SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we’ve grown quickly and continue to expand. 

We don’t just sell bikes – we’ve created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s always got your back.

Why us? 

At SuperBike Factory, we believe our people are our greatest asset, and we’re committed to supporting their growth and development. This role is a fantastic opportunity to gain hands-on experience in HR, work in a busy, fast-paced environment, and take the next step in your People & Culture career. You’ll be encouraged to learn, take on responsibility, and make a meaningful contribution to the team.

Summary:

The Payments & Transport Administrator will support daily operations of the Transport Department. 

This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. 

The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.

What You’ll Be Doing Day-to-Day:

• Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness – Timely call management response, minimal waiting times.
• Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles.
• Driver communication, assisting with day-to-day enquiries via phone and messaging.
• Liaise with purchasing and sales department to support daily operations.
• Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
• Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems.
• Assist with managing inventory of bikes in movement between sites and container inventory.
• Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption – Core focus on the primary role but to support as necessary.
• Assist with consumables ordering for driver ancillary kit.
• Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.

What We’re Looking For:

Essential:

• Previous administrative experience 
• Must have ability to use own, priorities tasks and work well under pressure.
• Proficient in the use of Microsoft Windows packages. 
• Ability to communicate effectively and professionally with members of staff, other organisations and the public. 
• Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
• High level of attention to detail.
• Professional approach to work and when dealing with internal and external customers.

Desirable:

• Experience in a transport or logistical industry
• Customer Service Experience - proven experience working in a customer service role, especially handling customer queries and issues.

Benefits: 

• Netflix Membership
• Discounted Gym Membership
• Group Life Assurance
• Staff Discount on Bikes and accessories 
• Cycle to Work Scheme
• Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
• Enhanced Maternity, Paternity, and Sickness Pay

Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.

We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. 

NB. Employment credit searches will not affect your credit rating.