Motorcycle Progressor / Customer Satisfaction Agent - Macclesfield

Motorcycle Progressor / Customer Satisfaction Agent

Salary: £27,262.95

Location: SuperBike Factory, Macclesfield

Job Type: Permanent | Full Time

Join Europe’s Largest Used Motorcycle Retailer

At SuperBike Factory, we’re passionate about motorcycles and committed to delivering an outstanding customer experience.

With over 3,000 bikes in stock across six UK locations, we are Europe’s largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we’ve continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.

We’re now looking for a Motorcycle Progressor / Customer Satisfaction Agent to join our Macclesfield team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.

The Role

This is a varied and customer-focused role where you’ll help coordinate the final stages of the motorcycle preparation and handover process.

Working closely with our sales and workshop teams, you’ll ensure bikes are fully prepared, presented to a high standard, and ready for collection — while delivering exceptional customer service throughout the journey.

You’ll be a key part of creating a smooth, professional, and memorable collection experience for every rider.

What You’ll Be Doing

• Providing a warm, professional welcome to customers collecting their motorcycles
• Ensuring motorcycles have completed workshop preparation and are ready for handover
• Carrying out pre-collection quality inspections to identify and resolve any issues
• Coordinating with workshop and sales departments to ensure customer expectations are met
• Managing customer queries and resolving concerns promptly and professionally
• Ensuring motorcycles are cleaned, presented, and showroom-ready
• Maintaining accurate records, documentation, and vehicle status updates
• Booking motorcycles into internal systems and updating CRM records
• Supporting showroom presentation and stock management
• Taking high-quality photographs of motorcycles for online listings

What We’re Looking For

Essential Skills & Experience

• English and Maths (Grade C/4 or above) or equivalent
• Previous experience in a customer service or customer-facing role
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Strong organisational and communication skills
• Confident using CRM systems and Microsoft Office
• Professional, positive, and customer-focused approach

Desirable

• Previous experience valeting vehicles or motorcycles
• Interest in motorcycles or the motor trade industry

What You’ll Get

• Competitive salary
• Netflix membership
• Discounted gym membership
• Group Life Assurance
• Staff discount on bikes and accessories
• Cycle to Work scheme
• Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
• Enhanced maternity, paternity, and sick pay
• Ongoing training and development opportunities

Why Join SuperBike Factory?

We’re building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow.

You’ll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.

Ready to Join the Team?

If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we’d love to hear from you.

Apply today and start your next chapter with SuperBike Factory.

Compliance Statement

Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.