Housing Support Officer

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• The Housing Support Officer will provide a comprehensive range of office, management support and customer service functions within the housing directorate on housing allocations, known as Property Pool Plus.
• The role of Housing Support Officer will assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus.
• As the Housing Support Officer you will provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy.
• As well as provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days.
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
• Part of the Local Government Pension Scheme – option to join the AVC Scheme.
• Progression - opportunities and training through a wide range of high quality learning.
• Health and Wellbeing - offer including Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash