Property Manager

X1 Sales and Lettings - Manchester Property Manager - driving licence essential

X1 are looking for a fast paced, professional and ambitious person to join our friendly, vibrant and successful team as a Property Manager as part of our Property Management Team.

Welcome to X1

X1 Sales and Lettings has been a rapidly expanding Property Management business over the last 15 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 140 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is develop a culture built around exceptional people, exceptional products and exceptional customer service for our tenants and landlords alike. For more information please visit the X1 Sales and Lettings website or our social media pages.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company but also enjoys coming to work. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

About the role:

As a member of the Property Management team, you will be in a customer facing role, responsible for efficient resolution of reactive maintenance issues, check-out inspections, property turn-arounds and deposit disputes handling / returns. You will also play an integral part in the preparation and successful turnaround of the student developments between the move-out and move-in dates of new tenants.

Working as part of a team, the role will be process driven, your exceptional organisational skills and strong communication both internally and externally will contribute to the overall success of the department.

Duties include:

• Responsible for post-tenancy actions
• Working inline with compliance legislation
• Responsible for deposits and reposit internal and external communications in line with SLAs
• Management of deposit and reposit disputes or appropriate funds returned in line with SLAs
• Ensuring all check-outs and turnarounds are completed in line with SLAs
• Appropriate co-ordination and communication of all works and parts
• Ensuring up to meter reads on internal system(s)
• Management of all maintenance issues logged on internal system(s) in line with SLAs and ensuring appropriate communication with tenants
• Effective use maintenance and cleaning schedules inline with logistic SLAs
• Appropriate communication with the Lettings teams on all aspects of Property Management
• Liaise with contractors
• Ensuring quality of works completed
• Impeccable customer service levels and contribute towards positive brand reputation
• Complaint handling
• Ensuring internal systems are kept up to date with all contact details and relevant notes
• Successful preparation and completion of summer turnaround
• Supporting with any admin and ad-hoc tasks

About you:

• Full UK driving licence held
• Team player
• Excellent organisational skills
• Pro-active approach
• Process driven
• Excellent attention to detail
• Use own initiative to effectively problem solve
• Strong communication and customer service skills
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Well presented
• Proficient technically
• Professional, positive and enthusiastic approach

If you are ambitious, experienced and want to work in a busy, challenging, rewarding environment then get in touch today. We will also actively sponsor our team through their ARLA qualifications as growth and development is very important to us.

We offer

Salary: £24,785 - £26,000 per annum dependent on experience, plus sponsorship of industry ARLA qualifications and staff perks such as complimentary on site gym
Department - Property Management
Location: Manchester
Contracttype - Permanent
Hours - 9.30am - 5.00pm Monday to Friday, with an early 4.30pm finish on Fridays